When you buy a Kora printer or Kora products, you become a partner and a valued customer. We will listen to all feedback, and questions will be answered within 48 hours either by e-mail or by telephone. We think that as partners we can achieve our goals and ambitions by continually working together and improving this exciting industry. We strongly believe in the Open Source community and in developing our products with our partners.

We are currently developing a series of tutorial videos that will show you how to get the best out of your Kora Alpha Printer. If you have any questions in the meantime, please see our answers to frequent questions below, and get in touch by email on customerservice@kora.co.uk if there’s anything else you want to know.



FAQs

 

I’m having trouble completing my online purchase

Please send an email to customerservice@kora.co.uk with your contact details and we will contact you directly.

When can I expect delivery of my Kora Printer?

Estimated delivery time is within 2 weeks of placing order. We will keep you updated with regular emails after you have placed your order.

Is there a delivery charge?

Sales may be subject to a delivery charge - please contact customerservice@kora.co.uk for details

How do I know when my item has shipped?

We’ll email you to let you know when to expect delivery of your Kora Printer. We’ll send you another email 24 hours prior to delivery. Please make sure somebody is present to sign for the delivery of the printer. 


Printer Support


How do I start printing?

Your Kora printer will come with all the instructions you need to start printing straight away. Setting your printer up is a simple matter of removing it from the recycled packaging, checking that your Kora has reached you in perfect condition. After attaching the filament spool, insert the SD card we’ll include in the box into the slot on the left side of the machine, then load the filament into the Extruder. On the display screen, select the first model you want to make and press PRINT. Your chosen design will start to print, and you can begin exploring the world of 3D printing with Kora.

    
What can I print with the Kora 3D Printer?

There are very few restrictions to what you can print with the Kora Alpha. With an enormous build plate of 230mm (x) x 230mm (y) x 250mm (z), you will be able to print large items straight away. With a little experience you will soon be able to join prints together in a seamless fashion to build whatever you desire. Midi offers a very respectable 160 x 160 x 160mm build size.     

What do I do if the printer stops working?

When you buy a Kora Printer, you will automatically receive comprehensive support, we will either fix the problem or replace your machine, within the one year warranty period.

How do I access Kora Support?

Your Kora Printer has a unique Serial Number attached to the rear hot-end bearing housing, you will use this serial number to correspond with Kora for your support.


Materials & Filament


Do I have to use Kora filament?

We recommend that you use Kora filament with the Kora Printers. The Kora Printer carries a full one year warranty which remains valid when using Kora products that are calibrated and extensively tested to work in harmony with your Kora machine. 

Which materials can be used on my Kora Printer? 

Kora currently offer PLA , ABS and HIPS in a wide variety of colours. We will also soon be offering more exotic materials to print on your Kora Printer.  The 'standard' Midi printer is designed to print using PLA filament only. Printing with other filament materials will need the 'headed build-plate bed' option.

What are the costs of the materials and filaments?

The Kora PLA, ABS and HIPS materials are provided in 1kg rolls. The cost per kilogram is £20.00 + VAT. We are currently testing other exotic filament that will be suitable to use on the Kora Printers with a heated build-plate bed option installed.


Hardware


How much does the Kora Printer weight?

The Kora Alpha weighs approximately 16kg without any accessories attached - Midi weighs approximately 12kg without any accessories attached

What is “HOT SWAP?”

The Kora Printer has a full 12 month warranty (see below). During this time if we are unable to rectify any mechanical problems with your printer, we will deliver a replacement and collect the original 'Hot-Swap' your machine. We want to keep you printing, and this service comes as part of our 'extended care' Kora package which requires a separate annual subscription. This service will not be available on some Kora models including all 'custom built' machines. Confirmation will be available at time of enrolling for 'extended care'

Warranty

What is the Standard Warranty on a Kora 3D Printer?

The Kora 3D Printers carry a full 12 month warranty on a return to base agreement. The Customer is responsible for the cost, including suitable shipping insurance, to return the machine to Kora HQ, Leeds - then Kora HQ Leeds are responsible for the cost of returning the machine back to the customer. Any part(s) found defective that can be removed and re-fitted by the customer and shipped as separate items - avoiding the cost of shipping the complete machine will be a prefered method of part(s) repair / replacement